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FREQUENTLY ASKED QUESTIONS 

Here you can find answers to the FAQ about LabKey. If you can't find the answer you were looking for, don't hesitate to contact us.

General

CAN I INSTALL LABKEY ON ANY KIND OF ELECTRIC LOCK?

Yes, the LabKey system can be installed on any type of electric lock.

CAN I INSTALL LABKEY ALSO ON MECHANICAL LOCKS?

No, the LabKey system can only be installed on electronic locks. If you have a traditional mechanical lock, you will need to replace it with an electronic models.

WHAT IS MEANT BY ENTRANCES?

Any type of access defined by a closing and opening system such as doors, gates, turnstiles, bars, etc.

WHAT IS THE DIFFERENCE BETWEEN LABKEY ONE AND LABKEY ZERO?

LabKey Zero is the basic version, it does not need internet connection. Using the CRM management system it is possible to generate new codes and activate them in real time.

LabKey One is the version taht is connected to the internet, available with an NFC reader or with a numeric keypad reader. Using the management system it is possible to generate new keys and associate them with users, manage access points and structures and monitor user logs in real time by exporting the report to a csv file.

WHAT ARE THE BASIC REQUIREMENTS FOR INSTALLING LABKEY ONE?

To install LabKey One, all you need is an electronic lock and an internet connection.

To guarantee the operation of each kit, the external reader and the internal control unit must be connected to each other via an 8-way cable (such as the one used by the Ethernet connections).

The control unit must be connected to a wifi network in order to connect to the internet and therefore the access point or router must be reachable via wifi signal.

WHAT ARE THE BASIC REQUIREMENTS FOR INSTALLING THE LABKEY ZERO?

To install LabKey Zero, all you need is an electronic lock.

To guarantee the operation of each kit, the external reader and the internal control unit must be connected to each other via an 8-way cable (such as the one used by the Ethernet connections).

There is no need to connect the control unit to the internet. The code you use will be decrypted by the control unit which will know if it is valid or not in the range of dates used for generation.

WHO SHOULD I REQUEST FOR INSTALLATION?

To install the LabKey system you can contact a normal electrician, the kit will be supplied with assembly and configuration instructions.

WHAT HAPPENS IF THERE IS A POWER OUTAGE (IT LOSES ELECTRICITICAL POWER) ?

LabKey is equipped with an internal battery, which guarantees operation even in the event of a power failure for up to approximately 5 hours.

WHAT HAPPENS IF YOU LOSE YOUR INTERNET CONNECTION?

LabKey guarantees operation even in the absence of internet connection. N.B. the CRM system, on the other hand, will resume operation as soon as the connection is re-established.

product and accessories

WHAT DOES THE LABKEY KIT CONSIST OF?

The LabKey system is available in a kit that includes: an instruction booklet, an internal control unit, an external reader to choose between NFC and the numeric keypad (depending on the type chosen: One or Zero), some NFC keys; power supply, plugs and screws for wall mounting if required.

HOW MANY ENTRANCES CAN THE CONTROL UNIT MANAGE?

A control unit can manage one entrance. To manage more entrances it is necessary to buy more kits.

WHAT IS MEANT BY HIGHLY CUSTOMIZABLE

LabKey offers numerous possibilities for customization, both from a technological and aesthetic point of view to adapt to the specific needs and design of the environments where it will be placed. Send us an email to info@labkey.io to request your customization.

Software

DO I NEED TO INSTALL ANOTHER PROGRAM TO USE THE CRM?

No, to use the CRM you just need an internet connection and a web browser.

CAN I USE THE CRM ALSO ON TABLETS AND SMARTPHONES?

Yes, the software has been developed to guarantee maximum compatibility with all devices equipped with web browsers and internet connections and allows you to manage access wherever you are.

WHAT CAN I DO WITH THE CRM?

The CRM allows you to manage digital keys, associate them with the users authorized to access a specific entrance and keep track of every time it is used.

IS THE DATA IN THE CRM SAFE?

All data is encrypted and hosted on the cloud created by Kubernetes to ensure the highest levels of security. The LabKey system offers the same security standard used by banks.

Hai qualche domanda?

Scrivici a info@labkey.io

O consulta la sezione delle Domande Frequenti

Labkey è un prodotto IoT di Busnet.it - Padova - P.iva 03521530281 - C.F. 03521530281