FREQUENTLY ASKED QUESTIONS 

Here you can find answers to the FAQ about LabKey. If you can't find the answer you were looking for, don't hesitate to contact us.

General

CAN I INSTALL LABKEY ON ANY KIND OF ELECTRIC LOCK?

Yes, the LabKey system can be installed on any type of electric lock.

CAN I INSTALL LABKEY ALSO ON MECHANICAL LOCKS?

No, the LabKey system can only be installed on electric locks. If you have a traditional mechanical lock you will need to replace it with one of these models.

WHAT IS MEANT BY ENTRANCES?

Any type of access delimited by a closing and opening system such as doors, gates, turnstiles, bars, etc.

WHAT IS THE DIFFERENCE BETWEEN LABKEY ONE AND LABKEY ZERO?

LabKey Zero is the basic version, it does not need internet connection. Through the connection to the CRM management system it is possible to generate new codes and activate them in time.

LabKey One is the version connected to the internet, available with an NFC reader or with a numeric keypad reader. Through the connection to the management system it is possible to generate new keys and associate them with users, manage access points and structures, monitor user logs in real time by exporting the report to csv.

WHAT ARE THE BASIC REQUIREMENTS FOR INSTALLING LABKEY ONE?

To install LabKey One, all you need is an electric lock and an internet connection.

To guarantee the operation of each kit, the external reader and the internal control unit must be connected to each other via an 8-way cable (such as the one used by the Ethernet connections).

The control unit must be connected to a wifi network for connection to the internet and therefore the access point or router must be reachable via wifi signal.

WHAT ARE THE BASIC REQUIREMENTS FOR INSTALLING THE LABKEY ZERO?

To install LabKey Zero, all you need is an electric lock.

To guarantee the operation of each kit, the external reader and the internal control unit must be connected to each other via an 8-way cable (such as the one used by the Ethernet connections).

No need to connect the control unit to internet. The code you use will be decrypted by the control unit which will know exactly if it is valid or not in the range of dates used for generation.

WHO SHOULD I REQUEST FOR INSTALLATION?

To install the LabKey system you can contact a normal electrician, the kit will be supplied with assembly instructions and configuration.

WHAT HAPPENS IF IT LOSES THE ELECTRICITY?

LabKey is equipped with an internal battery, which guarantees operation even in the event of a power failure, with an autonomy of approximately 5 hours.

WHAT HAPPENS IF YOU LOSE YOUR INTERNET CONNECTION?

LabKey guarantees its operation even in the absence of internet connection. N.B. the CRM system, on the other hand, will resume operation as soon as the connection is re-established.

product and accessories

WHAT IS THE LABKEY KIT MADE UP OF?

The LabKey system is available in kit form and includes: instruction booklet, an internal control unit, an external reader to choose between nfc and numeric keypad (depending on the type chosen: One or Zero), any NFC keys; power supply, plugs and screws for wall mounting if required.

HOW MANY ENTRANCES CAN THE CONTROL UNIT MANAGE?

A control unit can manage one entrance. To manage more entrances it is necessary to buy more kits.

WHAT IS MEANT BY HIGHLY CUSTOMIZABLE

LabKey offers numerous possibilities for customization, both from a technological and aesthetic point of view to adapt to the specific needs and design of the environments where it will be placed. Send us an email to info@labkey.io to request your customization.

Software

SHOULD I INSTALL A FEW PROGRAM TO USE THE CRM?

No, to use the ERP just an internet connection and a web browser.

CAN I USE THE CRM ALSO ON TABLETS AND SMARTPHONES?

Yes, the software has been developed to guarantee maximum compatibility with all devices equipped with web browsers and internet connections and allows you to manage access wherever you are.

WHAT CAN I DO WITH THE CRM?

The CRM allows you to manage digital keys and associate them with the users authorized to access a specific entrance by keeping track of every time it is used.

ARE THE DATA IN THE CRM SAFE?

All data is encrypted and hosted on cloud orchestrated by kubernetes to ensure the highest levels of security. The LabKey system offers the same security standard used by banks.

Hai qualche domanda?

Scrivici a info@labkey.io

O consulta la sezione delle Domande Frequenti

Labkey è un prodotto IoT di Busnet.it - Padova - P.iva 03521530281 - C.F. 03521530281