Frequently Asked Questions

Here you can find answers to the most frequently asked questions about LabKey. If you do not find the answer you were looking for, do not hesitate to contact us.

Installation and connection

Can I install LabKey on any type of electric lock?

Yes, the LabKey system can be installed on any type of electric lock.

Can I also install LabKey on mechanical locks?

No, the LabKey system can only be installed on electric locks. If you have a traditional mechanical lock you will need to replace it with one of these models.

What is meant by gates?

Any type of access delimited by a closing and opening system such as doors, gates, turnstiles, bars, etc.

What are the basic requirements to install LabKey One?

To install LabKey One all you need is an electric lock and an internet connection.

To ensure the operation of each kit, the external reader and the internal control unit must be connected to each other via an 8-way cable (such as the one used for ethernet connections).

The control unit must be connected to a wifi network to connect to the internet and therefore the access point or router must be reachable via the wifi signal.

What are the basic requirements to install LabKey Next / Plus / Remote?

To install LabKey Next, Plus or Remote all you need is an electric lock and an internet connection.

To ensure the functioning of each kit, the external reader and the internal control unit must be connected to each other via an RS-485 cable.

The control unit must be connected to a wifi network to connect to the internet and therefore the access point or router must be reachable via the wifi signal.

Who should I contact for installation?

To install the LabKey system you can contact a normal electrician, the kit will be supplied with assembly and configuration instructions.

what happens if the internet connection fails?
LabKey guarantees its operation even in the absence of an internet connection. N.B. the CRM system, on the other hand, will resume functioning as soon as the connection is re-established.
How can I connect LabKey to the internet?

It is possible to connect LabKey to the internet via any Wi-Fi connection. 

Is it possible to connect LabKey to the internet via a LAN cable?

No, LabKey can only be connected to the internet via Wi-Fi.

I don’t have an internet connection, can I install LabKey?

For customers who do not have a Wi-Fi connection, in our catalog “LabKey Stand Alone” is present the totally independent access control system that does not require any complex data-infrastructure, only a simple initial configuration. p >

What is the difference between LabKey cloud and stand alone LabKey?

LabKey Cloud is connected to Wi-Fi, the purchase includes access to the manage software, with which it is possible to assign customized permissions to users, view logs, use the mobile app for remote unlocking and much more other ( find out more).

With LabKey Stand Alone, however, cloud management is not included, as it works without internet connection. User management takes place via the web interface, which can only be reached locally. It is possible to create codes, but not to customize the access time.

What is the difference between LabKey One and LabKey Next?

LabKey One is the plug and play model, the connection between the control unit and the control device is via RJ 45 cable.

LabKey Next is the new model, designed for installers. The connection between the control unit and the control device is via a 4-way cable (RS-485).

Product and accessories

What is the LabKey kit made of?

The LabKey system is available in kit form and includes: instruction booklet, an internal control unit, an external reader (only control unit if Remote version) any NFC keys; power supply, terminals, plugs and screws for wall mounting.

How much do I need to power the control unit?

The control unit must be powered by a supplied 12V power supply.

How is the online configuration done?

The LabKey control unit, once connected to the power supply, will emit its own Wi-Fi signal. It will be sufficient to connect with a pc, tablet or smartphone to the LABKEY-XXXX network by entering the password indicated in the ownership booklet inside the box and open the browser to the configuration screen http://128.50.1.1 to connect LabKey to your Wi- Local fi.

Can I install LabKey in an external environment?

Of course, LabKey is IP65 certified, so it is protected against the ingress of dust or sand and jets of water.

Does LabKey guarantee the opening of the gate even in the event of a connection failure?

Of course, LabKey works even without an internet connection. The user permissions entered before the connection is down are stored thanks to an internal cache system, thus allowing the gate to be unlocked in any case.

Se cade la connessione ad internet, può entrare chiunque?

Only users enabled before the connection down can unlock the door.

Is it possible to unlock LabKey also via the smartphone?

There is a free app available for the App store and Play store, through which you can store your login credentials and unlock the gate even remotely according to the permissions set.

Software

Do I need to install any programs to use the ERP?

No, you just need an internet connection and a web browser to use the management software.

Can I also use the management software on tablets and smartphones?

Yes, the software has been developed to ensure maximum compatibility with all devices equipped with a web browser and internet connection and allows you to manage access wherever you are.

What can I do with the management system?

The management program allows you to manage digital keys and associate them with the persons authorized to access a specific gate, keeping track of all the times it is used.

See the docs section “how to manage the control units”

Are the data in the management system safe?

All data is encrypted and hosted in the cloud to ensure the highest levels of security.

Can i use the manage software if i buy LabKey stand alone?

No, the Manage software is reserved for customers who purchase LabKey Cloud version.

How do I manage permissions with LabKey Stand alone?

With LabKey Stand Alone it is possible to enable codes through the web panel that can be reached by connecting to the local network of the control unit.

Video tutorial

LabKey One physical connection

Online connection

Virtual keyboard connection

access to the panel

    Contact Us!

    Contacts

    info@labkey.io

    +39 049 80 78 678

    +39 379 254 2339

    Viale della Navigazione Interna 51/A 35129 Padova (PD)

    LABKEY.IO

    Manage access to gates in a simple and secure way, even from a smartphone.

    LabKey.io is an IoT product of Busnet.it

    LabKey supports the 4earth project

    Contacts

    info@labkey.io

    +39 049 80 78 678

    +39 379 254 2339

    Viale della Navigazione Interna 51/A 35129 Padova (PD)

    Terms and conditions

    Privacy & policy

    Padova – P.IVA 03521530281

    C.F. 03521530281

    Newsletter

      Stay up to date on LabKey news by subscribing to our newsletter!

      Follow us