Controllo accessi multi-operatore con ruoli nel pannello LabKey

Software & Management

Multi-operator access control: roles and permissions for your staff

When several people manage access, sharing a single password is neither safe nor practical. With LabKey’s multi-operator access control every staff member logs in to the panel with their own credentials and sees only what they need: tailored roles, assigned facilities and protected settings.

✅ Roles with permissions area by area✅ Each operator on their own facility✅ Two-factor authentication

What is LabKey’s multi-operator access control

Multi-operator is an additional feature of the Manage panel that lets you create sub-operators: receptionists, site managers, maintenance staff or collaborators who access the panel with their own account.

You assign each of them a role, that is, the list of panel areas they can work in and with which privileges. Only the Admin keeps full control over all areas. Each operator can also have their own default messages (email, WhatsApp, SMS) and their preferred panel language.

LabKey Manage panel dashboard for access management

Admin and sub-operators: who can do what

Two access levels, each with its own scope.

🛡️ Admin

Full control

Works in all areas of the panel, with viewing, creating and editing rights.

Creates roles and sub-operators
Decides each operator’s facilities
Activates two-factor authentication

👤 Sub-operator

Only what they need

Logs in with their own credentials and the privileges of the assigned role.

For example, enables users or views data
Works on one or more assigned facilities
Customises their own messages and language

How to activate multi-operator access control

Three steps from the “Operator Management” menu of the Manage panel.

🧩 Create the roles

In “Roles”, add a role, give it a name and choose, area by area, the privilege to authorise.

➕ Add the operators

In “Operator List”, enter name, email and facilities, assign the role and set default messages and languages.

🔑 First login

The operator receives an email to create their password. With 2FA active, they scan the QR code with Google Authenticator.

Case study · Example scenario

Case study: a hotel group with three properties

Hotel corridor with doors managed by LabKey multi-operator access control

Three hotels, a large staff

A group with three hotels in the same city manages rooms, common areas and service entrances with a single LabKey panel. 12 people use it every day across reception, maintenance and management.

🏨 Hospitality🏢 3 properties👥 12 operators

❌ The problem

A single password shared by the whole staff
Every receptionist could also act on the other hotels
Settings anyone could change, with the risk of errors

✅ The LabKey solution

Three roles: Reception (enables and creates guests), Maintenance (views data), Management (Admin)
Each receptionist is linked only to their own hotel
Personal credentials and two-factor authentication for everyone
Messages to guests in each operator’s language

💡 The added value

🔐More securityNo shared passwords, 2FA for everyone.

🏨Everyone in their placeEach operator works only on their own property.

⚙️Protected settingsConfiguration stays in the hands of management.

Example scenario, created to show a possible use of the feature.

👥 Do several people manage your access?

Tell us how your staff is organised: in a short call we will show you how to set up roles and operators on your panel.

📅 Book a free, no-obligation call

Where to use multi-operator access control

Wherever the panel is shared by several people with different tasks.

🏨

Hotels and chains

Reception at each property with separate permissions and management with full control.

🏢

Multi-site companies

One manager per site who handles only their own access.

🏋️

Gyms and sports centres

Reception that enables customers, owner who views data and settings.

🏛️

Public administration

Different offices with different responsibilities on the same system.

🏘️

Apartment buildings and residences

Operational concierge and an administrator with the overall view.

💼

Coworking

Community managers who activate members without touching the configuration.

At a glance

👥 Who logs in	Admin and sub-operators with personal credentials
🧩 Permissions	Defined by the role, area by area of the panel
🏢 Facilities	One or more for each sub-operator
🔐 Security	Two-factor authentication for all operators
💬 Messages	Default email, WhatsApp and SMS for each operator
🌍 Language	Panel and messages in the language each person chooses

Multi-operator is one of the additional features of the LabKey cloud panel and is activated on your panel on request.

Frequently asked questions about multi-operator access control

What is a sub-operator?

A staff member who accesses the Manage panel with their own credentials and only the privileges of the role you have assigned to them. Only the Admin operator can work in all areas of the panel.

Can an operator see only their own facility?

Yes. When you create a sub-operator, you choose one or more facilities they can access: they work only on those.

What can a sub-operator do?

It depends on the role: for each area of the panel you decide the privilege, for example enabling users, viewing data and, in the cases you choose, creating new users.

How does a new operator receive their credentials?

After saving, they receive an email with instructions to create their own password and access the panel.

Can I activate two-factor authentication?

Yes. Two-factor authentication is activated for all operators of the panel: from the operator list you download the QR code to scan with Google Authenticator.

Want to give everyone their own access to the panel?

Book a call with our team: we will look at roles and facilities together and show you how to activate multi-operator on your panel.

📅 Book a free, no-obligation call 👉 All additional features

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